CAPM Certification Practice Test 3

Customer satisfaction is not a quantifiable metric. 2 is not the best choice as customer satisfaction is a goal of every project. However, customer satisfaction is not a quantifiable goal for the project. 3 is incorrect as the metrics in themselves don’t achieve customer satisfaction. 4 is incorrect as customer satisfaction can be achieved through successful project implementations. Consider organizations that complete projects for others, such as carpenters and architects.